Imagine the alarm at 0515. Imagine the smell of coffée and fresh baked bread. A finalized breakfast buffée just to be eaten. And imagine a cup of coffée in total silence in a small hotel reception in Arboga.
I have to admit I enjoy here. Even if I am dead tired when the alarm rings. And I am kind of dead tired even during the days.
The last week I have worked a lot, early mornings and late evenings and I normally am on the run here almost every minute. I think of it all the time. Comparing my work in Nordea with this.
It is a huge difference. Maybe the biggest difference is the customer experience. Here you get some direct feedback when things are not to good and vice versa from the customer.
One customer told me that he got the worst made coffee ever here in the hotel one day.... one evening.
I went crazy on him and asked why he did not tell me and I would have made some new coffee. ( not to crazy but anyway)
The coffee he insisted on having was actually a few hours old and I told him that and insisted on making some new one. He just drank it.
The customer, is he angry and not satisfied with the stay here? Well... to be honest, I dont think so. If he is , its up to him.
Some customer are just so lovely and make this job worth everything.
Love / A
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