So, today was actually the first day when I acted like the manager I am for the two employees in the hotel and it felt very good but also very strange.
Strange because I have been used to work with a large team of 25 people in a structured and very openfriendly, valuebased atmosphere... and the difference here is kind of very obvious.
Together here we are a team of 4 and the values and our common way of co-operation has not been set at all. It has been just to much work lately which does not give me a chance to prioritize a Team meeting. Today we had the first one. And it felt very good. The information and communication within the team is critical and will be a part of our daily operation as well.
It is lovely to realize that we are four different persons with varied backgrounds, values and behaviours. I will bring some of my great Nordea experience to implement our common values within this team and company.
Our first Kick in meeting is planned and we will have a workshop to set our commone values, behaviours and strengthen the guest focus. I also plan to put up some guest satisfaction metrix together with the team to be part of our motivation and work.
Of course the focus will be on the guests and ourselves as the one to make this a magic stay.
Today I actually got a call from a guest that had been here since the owner change and it was obvious he will come back because of the good feeling here. That will be our best brand.
Some other guests were very openspeaking and gave some positive feedback today regarding their stay. And I have understand one thing very clear.... even if my hotel is not so very damn perfect and not a 5 star hotel in many ways,.... the behaviour and the way we meet our guests is actually world class. That can be a good compensation. I know it.
So.. lets keep on managing I am thrilled about this new challenge and experience to do it in a small scale.. it is fascinating and I love it.
// Anna
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